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The Dessert Room – Privacy Policy

Last Updated: May 2026

At The Dessert Room, we value your trust and are fully committed to protecting your personal information. This Privacy Policy outlines how our mobile application and website collect, use, and safeguard your data when you order our cakes, treats, and pastries.

1. Information We Collect

To provide you with a seamless ordering and delivery experience, we collect:

• Account & Contact Data: Your name, email address, phone number, and account password.

• Delivery Information: Physical addresses provided for fulfilling delivery orders.

• Transaction & Payment Data: Details of the products you purchase. Payments are processed securely via certified third-party payment gateways (such as Stripe or Apple Pay). We do not store your full financial account or credit card numbers on our systems.

• App Usage Data: Information on how you interact with our app, such as pages viewed, items added to your cart, and device type, to help us optimize performance.

2. How We Use Your Information

We use the collected data strictly to:

• Process, fulfill, and deliver your dessert orders.

• Send order confirmations, delivery status updates, and essential customer service notifications.

• Improve app functionality, fix technical bugs, and personalize your browsing experience.

• Send promotional offers, seasonal menu updates, and loyalty rewards (only if you explicitly opt-in, and you can unsubscribe at any time).

3. Data Sharing and Third Parties

We do not sell your personal data to third parties. We only share essential information with trusted service providers who help us run our business:

• Delivery Drivers/Couriers: Sharing your name, phone number, and address to drop off your order.

• Payment Processors: Securely transmitting financial data to authorize transactions.

• Analytics Providers: Anonymous app usage data to help us understand how to improve our user experience.

4. Data Security and Retention

We employ industry-standard security measures to safeguard your personal details from unauthorized access, disclosure, or alteration. We retain your information only as long as necessary to maintain your active account, comply with local accounting and tax laws, or fulfill order history requests.

5. Your Rights and Choices

You maintain full control over your data. At any time, you can:

• Update or correct your personal account info directly within the app settings.

• Opt-out of location services or marketing push notifications via your mobile device's settings.

• Request the permanent deletion of your account and personal data by contacting us directly at our customer support email.